What Happens If the Host Cancels My Airbnb Booking?

If your Airbnb host cancels your booking, it can be frustrating, but Airbnb has policies in place to help you. Here’s what you can expect.

1. You Will Receive a Notification: Airbnb will notify you via email, app notification, or SMS about the cancellation.
2. You Will Get a Refund: Airbnb will automatically issue a full refund of any payments made. Refunds are typically processed within a few business days.
3. You Will Receive Help To find an Alternative Stay: Airbnb’s customer service team will assist you in finding an alternative property for your stay.
4. The Host May Face Penalties: Hosts who cancel confirmed bookings may face penalties, including financial charges or temporary suspensions, unless the cancellation was due to an extenuating circumstance.

What Should You Do Next?

• Check Your Email and Airbnb Account: The cancellation details will be in your Airbnb messages and email inbox.
• Look for Alternative Listings: Search for another property on Airbnb or check Airbnb’s suggested alternatives.
• Contact Airbnb Support If Needed: If you need help, reach out to Airbnb’s customer support for further assistance.