What can I do if I cannot check in?

If you’re unable to check in as planned, don’t worry—there are steps you can take to resolve the issue quickly. Follow these guidelines to get help and access your accommodation as soon as possible.

1. Check Your Booking Details

Before taking further action, double-check the key information in your booking confirmation email or account:

• Check-in time: Ensure you are arriving within the allowed time. Some properties have strict check-in windows.
• Access instructions: Review how you are supposed to get the keys or enter the property (e.g., key collection point, lockbox code, or meeting with the host).

2. Contact the Property Owner or Manager

If you cannot access the property or the instructions are unclear, reach out to the host or property manager immediately:

• Call or message them using the contact details provided in your booking confirmation email.
• Explain the issue clearly: for example, if the key isn’t in the expected location, the lockbox code isn’t working, or no one is there to meet you.
• Wait for a response: many hosts respond quickly to resolve check-in problems.

3. Contact Holidu Customer Support

If the host is unavailable or unable to resolve the situation, Holidu’s customer support team can assist you.

• Have your booking details ready (confirmation number, property name, and check-in instructions).
• Explain the issue so they can quickly assess the situation.
• Contact Holidu Support below.

How to Avoid Check-In Problems

• Confirm your check-in details before your trip—double-check the time, location, and access instructions with the host.
• Keep your host’s contact information handy in case of delays or last-minute issues.
• If you expect to arrive late, notify the host in advance to ensure access arrangements are in place.