Account Verification - Frequently Asked Questions

Welcome to our account verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we’ve put together answers to some of the most common questions 

The upload of my documents does not work, what can I do?

1. Ensure your documents are clear, legible, and in the correct format (JPG/JPEG are recommended) with a maximum size of 4 MB. Please note, screenshots of ID documents are not accepted by Adyen.
2. If you're still having trouble, try using a different web browser.
3. Should the issue persist, reach out to our support team through the contact form in your Holidu account.

My ID document got declined, what can I do?

If your ID document was declined, double-check that it meets these requirements:

• It should not be expired.
• The photo ID must have the machine-readable zone visible (if applicable) and be a physical photo ID.

For passports and ID cards, ensure:

• Separate files for front and back (if providing an ID card or driver's licence).
• Full-colour, cropped, and straightened images.
• The document is a photo or scan, not a screenshot, printout, or photo of a screen.

Considerations for France:

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration, making them valid for 15 years. This extension does not apply to IDs issued to minors or other document types. 

Considerations for Greece:

We recommend using your passport for identification.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing.

Where can I find my business registration details?

You'll find your business registration details on an official document that:

• Is issued by a reliable source, like the local commercial register.
• Is no older than 12 months or includes a signature with a matching state date.

Cross-check that your business name, registration number, and other details match your official documents to avoid delays. Refer to the guide for country-specific information on business registration:

Country-Specific Registration Details

Austria:

• Company register
• Business registration number: Firmenbuchnummer (e.g., FN 447538w)
• Tax ID: Steuernummer (e.g., 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., ATU51507409)

France:

• Trade and company register
• Business registration number: SIRET number (e.g., 542051180-00066)
• VAT number: Numéro de TVA (e.g., FR12999999999)

Germany:

• Trade Register (free download of Trade Register extract possible)
• Business registration number: Handelsregisternummer (e.g. HRB 154165)
• Tax ID: Steuernummer (e.g. 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. DE 115235681)

Greece:

• General Commercial Registry
• Business registration number: GEMI number (e.g. 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g. EL123456789)

Italy:

• Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal.)
• Business Registration number: Partita IVA or Codice fiscale (e.g. 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g. TO0091712)
• VAT number: Partita IVA (e.g. IT12345678901)

Netherlands:

• Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (e.g. KVK 81394179)
• Tax ID: RSIN (e.g. 811786523)
• VAT Number: Btw-nummer (e.g. NL123456789B01)

Portugal:

• Business register
• Business Registration number = Número de Identificação de Pessoa Colectiva (NIPC) (e.g. 123456789)
• VAT number = Número de IVA (e.g. PT123456789)

Spain:

• Spanish Business Register
• BusinessRegistration number = Número de Identificación Fiscal (NIF) (e.g. A39000013)
• VAT Number = Número de Identificación a efectos de IVA (e.g. ESX12345678)

Which requirements does a bank account proof have to fulfil?

Bank account proofs can include:

• Bank statements
• Deposit tickets/forms
• Screenshots of online banking
• Official bank-issued letters
• Cheques

These documents must show:

• The account holder's name matching your legal entity name.
• The account number or IBAN.
• Date of issuance within the last 12 months (exemptions for RIBs, cheques, or TAMIEYTHPIO).
• Bank-issued indicators like the bank name or logo.

If a trading name is used, a supporting document may be necessary to connect it to the legal entity.

Why am I asked to log in to my Online Banking?

You have the option to verify your bank account instantly through Online Banking or upload a Bank Account Proof. Online Banking verification is secure and immediate, while uploading a statement may take up to 72 hours. 

Is there a risk of me not receiving my payments?

As long as you provide the proper documentation matching the bank account holder, there’s no risk. For companies, this documentation should match the decision-makers.

What will happen with the copies of the documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure confidentiality. If you have concerns or wish to request data deletion, please contact us.

I don’t trust this company to have my documents.

We use Adyen, a leading payment provider, to manage your payments securely. If you don't recognize Adyen, it's likely because they're behind many popular services you use.

List of companies using Adyen:

Will I get confirmation when I submit all the information?

Yes, once your information is verified, you will receive a confirmation email.

We hope these FAQ helps you answer most of your questions. Thank you for being a valued host.